Frequently Asked Questions
Everything you need to know about our minimalist backpacks and sustainable essentials.
What materials are used in Ucon Acrobatics products?
We focus on high-quality, sustainable materials including recycled polyester from PET bottles, fluorocarbon-free PU coatings, and vegan-certified fabrics to ensure durability and environmental responsibility.
Are the backpacks waterproof?
Our products feature high-grade waterproof coatings and many styles include waterproof zippers and heat-bonded seams to keep your belongings dry during rainy commutes.
How long does shipping take?
Standard shipping within the EU typically takes 2-4 business days. International shipping times vary by destination but generally range from 5-10 business days.
What is your return policy?
We offer a 14-day return period from the date of delivery. Items must be in their original, unused condition with all tags attached to be eligible for a full refund.
How should I clean my Ucon Acrobatics bag?
We recommend using a soft cloth with lukewarm water and mild soap. Avoid machine washing, tumble drying, or using chemical detergents to preserve the waterproof coating.
Do you offer a warranty on your products?
Yes, we provide a 2-year warranty against manufacturing defects. This covers issues with stitching, zippers, and hardware under normal usage conditions.